LMLA Policies | Lettie Marie Luxury

SPA POLICIES AND CODE OF CONDUCT

LMLA is devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, please observe our Polices and Code of Conduct. We ask that all clients, as well as staff, act responsibly and respectfully to help ensure your satisfaction, comfort and safety, as well as that of others.

Our Services

SPA POLICIES

24 Hour Notice Policy

Clients MUST give a 24 hour advance notice to cancel or reschedule an appointment for services that are LESS than 60 minutes in the duration of being serviced. Late Cancellations -after 24hrs- for these booked appointments will be charged a 25% non-refundable fee and it will be applied to the card on file. -NO EXCEPTIONS

Clients MUST give a 48 hour advance notice to cancel or reschedule an appointment for services that are 60 minutes or MORE in the duration of being serviced. Late Cancellations -after 48hrs- for these booked appointments will be charged a 25% non-refundable fee and it will be applied to the card on file. -NO EXCEPTIONS

ALL no-call/no-show appointments will be charged a 50% non-refundable fee and it will be applied to the card on file. This also applies for SAME DAY cancellations/reschedules for services that are 60 minutes or more in the duration of being serviced. Last minute cancellations are appointments canceled or rescheduled at bam+ the day of booked appointment.

-NO EXCEPTIONS

In order to secure your time and ours, a card must be on file to book any service. If you choose not to, we ask for a 50% deposit up front before finalizing any booked appointments.

NOTICE- All declined cards, no-call/no-show & last minute cancellations, will be required to pay in full their previous canceled appointment before booking, and a 50% deposit will be required to book any future appointments with LMLA. -NO EXCEPTIONS

* LMLA reserves the right to request a deposit for any service at our discretion

48 Hour Notice Policy

No Call-No Show + Last Minute Cancellation Policy

Card On File + Deposits Policy

YOUR RIGHTS AND RESPONSIBILITIES AS SPA GUEST

AS A SPA GUEST IT IS YOUR RESPONSIBILTY TO:

Communicate your preferences, expectations and concerns.
Communicate complete and accurate health information and reasons for your visit.
Treat staff and other guests with courtesy and respect.
Use products, equipment and therapies as directed.
Adhere to the spa’s published policies and procedures.

AS A SPA GUEST YOU HAVE THE RIGHT TO:

A clean, safe and comfortable environment.
Stop a treatment at any time, for any reason.
Be treated with consideration, dignity and respect.
Confidential treatment of your disclosed health information.
Ask questions about your spa experience.
Information regarding staff training, licensing and certification.
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.

PRIVACY POLICY

To respect the purpose for which our site visitors and others gave us email information. We give users choice and consent over how their personal information is used, and remove names immediately upon request.
To not sell, rent or loan our subscriber or customer lists to third parties for email, direct marketing or other purposes. We never allow third parties any other use of these subscriber lists.
To send notices of appointments or special offers to our clients who request them (opt-in). LMLA will immediately unsubscribe those who request it through convenient unsubscribe links in every email or by mail to our address which is prominently displayed.
To store subscriber and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, behind password protection or offline.
For your privacy LMLA DOES NOT hold any credit/debit card information.
To continue this policy beyond the termination of our company. If a majority portion of the assets of our company, which might include our subscriber and other lists, were to be acquired by another organization, it would be done only as part of a clear agreement binding that organization to abide by the spirit and letter of our privacy policy.